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For Patients

Our team members are here to make your time with us as comfortable as possible. Whether we’re providing emergency care, welcoming a baby into the world or mending a heart, our purpose is to: Inspire health. Serve with compassion. Be the difference.

Patient services

Provide us your feedback

Prisma Health is committed to delivering the best possible care and services for our patients and their families. We welcome feedback about your experience as it allows us the opportunity to improve our care and recognize our team members for the work they do.

Please click here to tell us about your experience. If you prefer, you may call Patient Advocacy and someone will return your call within the next business day.

  • Midlands
    • P: 803-434-6237
  • Upstate
    • P: 864-455-7975

You can also reach the Patient Advocacy Department by email at PatientAdvocacy@PrismaHealth.org.

Language Services

Prisma Health is committed to ensuring patients are fully able to participate in their care by providing interpretation services for the following:

  • Patients with English as a second language
  • Patients that are deaf or hard-of-hearing

Language Services offers telephone, in-person and video interpretation assistance in more than 200 languages, including American Sign Language (ASL). These services are available at no additional cost.

Notify a member of your care team if you need language assistance either as a patient or as a family member.

For more information email us at LanguageServices@PrismaHealth.org.

The Americans with Disabilities Act (ADA) requires that title II entities (state and local governments) and title III entities (businesses and nonprofit organizations that serve the public) communicate effectively with people who have communication disabilities. The goal is to ensure that communication with people with these disabilities is equally effective as communication with people without disabilities.

Other policies and disclaimers