SMS Terms and Conditions

Your wireless carrier’s message and data rates may apply to SMS correspondence. Prisma Health does not charge for any content; however, downloadable content may incur additional charges from your wireless carrier. You are solely responsible for any fees, including web access and/or data or text message charges that maybe billed by your wireless carrier based on your individual plan. Please contact your wireless carrier for information about your messaging plan. Your carrier may impose message or charge limitations on your account that are outside of our control. All charges are billed by and payable to your wireless carrier.

You represent that you are the owner, or authorized user of the wireless device you use to receive the service, and that you are authorized to approve the applicable charges.

You will receive up to 2 messages per month.

Prisma Health will not be liable for any delays or failures in your receipt of any SMS messages as delivery is subject to effective transmission for your network operator and processing by your mobile device. SMS message services are provided on an as is, as available basis.

Communication lines used to transmit emails and text messages may not have the same security features that are built into our online patient portal.

Data obtained from you in connection with the SMS service may include your mobile phone number, your carrier’s name, and the date, time and content of your messages and other information that you provide. We may use this information to contact you and provide information about healthcare services, or surveys about how we could improve our offerings. Your wireless carrier and other service providers may also collect data from your SMS usage, and their practices are governed by their own policies. We will only use the information you provide to the service to transmit your text message or as otherwise described in this document. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us information in connection with the service, you agree to provide accurate, complete, and true information.

Compatible carriers include: AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular, Cellular One, MetroPCS, ACS/Alaska, Bluegrass Cellular, Cellular One of East Central Illinois, Centennial Wireless, Cox Communications, EKN/Appalachian Wireless, GCI, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, Nex-Tech Wireless, Rural Cellular Corporation, Thumb Cellular, United Wireless, West Central (WCC), Cellcom, Cellsouth, Cricket, Cincinnati Bell and Virgin Mobile.

T-Mobile® is not liable for delayed or undelivered messages.

Text HEALTHHACK to 29179 to join Prisma Health Wellness Tips. Two messages per month.

If you have any questions, call us at 1-833-363-1250.  You can also text the word HELP to 29179 to get additional information about the service. You may opt out at any time by texting STOP to 29179. Message and data rates may apply.

You can learn about Prisma Health’s privacy practices here.